Sylvareny™ — Return Policy
Shenzhen Haiquansheng Technology Co., Ltd. | Legal Representative: Yu Chongliang
Email: service@sylvareny.com
↩️ Return Requests
Sylvareny™ understands that a product may occasionally need to be returned. Customers may contact us to request a return review where the product is eligible under this policy.
Before returning any item, please contact service@sylvareny.com and provide information that allows our support team to understand the request.
📦 Product Condition
Unless the return concerns an item that arrived damaged, defective, or materially different from the product ordered, returned products should normally remain in an appropriate condition with included components, accessories, or packaging where reasonably applicable.
For kitchenware, products showing substantial use, misuse, avoidable damage, contamination, modification, or improper care may not qualify for the same return treatment as unused products.
🔎 Damaged or Incorrect Products
If you receive an item that appears damaged, defective, or incorrect, contact Sylvareny™ with the relevant order information and a description of the issue.
Supporting photographs may be requested when reasonably necessary to review the condition of the product.
📝 Review Process
Return eligibility is assessed based on the product, its condition, the reason for the request, and applicable consumer requirements.
Customers should not send products back without first receiving the appropriate return instructions.
📩 Return Support
For return-related assistance: